Review Your IT Strategy

September’s finally here, and hopefully with it comes a little peace and quiet as all the kids go back to school. With a bit more serenity and time to focus, now’s the perfect time to look at your IT strategy and check it's doing its best for your business.

The pandemic shifted many of us to working from home, only visiting the office when necessary. Many businesses had some degree of infrastructure in place to facilitate this shift but might not have had the time to look at how it affects their overall IT strategy.

An important part of modern business management is ensuring your IT strategy takes full advantage of any available resources. If every employee is aware of and understands your IT strategy, it can go a long way towards achieving your business goals and getting the most value out of your business’ IT infrastructure.

So, what is an IT Strategy, and why do we need one?

As part of your overall IT Capability, your IT strategy document lays out your business’ ability to utilise its technological assets and skills effectively, to add value. One thing to keep in mind is that your IT strategy is a business document that should be able to be understood by any employee, not just those with a technological background.

Beyond meeting business needs and improving organisational processes, the purpose of an overarching IT strategy is to clarify your long-term goals and create a framework that can be referred to when making short or mid-term decisions. Almost all companies have been forced to make changes over the last 18 months, so your existing IT strategy might need adjusting slightly to maximise the technological capability of your business.

Now that children are back in school, focus on your IT strategy and evaluate how your needs might have changed since it was first implemented, or even whether you need to start from scratch!

To get started, there are a few key elements and principles to bear in mind when thinking through a new strategy or amending an old one. Firstly, the core principle of any strategy is to enable your organisation to meet its goals. It is important to directly reference these business goals and reorientate, where necessary, to support your overall vision. While it's easy to get dragged into the minutiae of software, tools, and pipelines, it’s essential to keep the end goal in sight.

One of the most straightforward ways of getting started is to perform an audit. By speaking to employees, customers, or anyone else involved in the process, you can find out which areas are hindering processes and can even gain some valuable insight on how to address those issues. It’s important to make sure all aspects of your current IT strategy and infrastructure are included in any audits; any progress made could become redundant if anything slips through the cracks.

If you want some help getting started with your IT strategy, or want a hand performing a comprehensive audit, contact Pearce IT Today!

Windows 11 Update

Back in June, Microsoft revealed the latest version of its globally adopted operating system series, Windows 11. This came as a bit of a surprise, as Microsoft had previously touted Windows 10 as the final version of the software to be supported endlessly via regular updates.  

Supposedly, the new version was born out of a scrapped lite version of Windows destined for touch and multi-screen portable devices. Instead of going ahead with this mini or lite version, Microsoft has decided to roll the features designed for it into a major release.  

A few features were revealed in June, with several more being revealed in the following weeks. Microsoft is promising updates will be 40% smaller, hopefully a relief for those of us that put them off until the last possible minute!  

The user interface is one of the most obvious places getting a shake-up. The start menu has been moved to the centre of the screen, light and dark themes are available as default modes, and a rounded corner design has been adopted system wide. The taskbar is optimised for touch and other peripherals, as well as being centralised and renamed the ‘Dock’ in an ‘Apple-esque’ fashion. 

Microsoft is also promoting ‘Artificial Intelligence powered dynamic features’, enabling widgets to display different information according to the time of day, and which apps are currently being used.  

A much-needed improvement to multitasking features is coming too. Snap groups and layouts allow you to arrange multiple windows across the display, not limited to the side-by-side layout currently enforced by Windows 10, but in rows and columns too.  

Windows will also remember the arrangement of these snap layouts the next time you come back. This useful timesaver will hopefully yield a convenient boon for productivity. Multi-monitor support will also be improved and integrated to remember what apps were opened on a monitor when it is reconnected. 

Some more exciting changes are coming to the Microsoft store. Windows’ in-built media and app store is seeing a full redesign with some tighter content curation, to eliminate the high amount of low-quality, third-party applications that currently dominate the platform. Microsoft made a point of showing that popular apps like the Adobe Suite and Disney+ will be ready to go in the store on day one.  

One slightly more interesting development is the support of android apps like Tik Tok or Instagram, which will also be downloadable from the store. In line with the support of android apps are the improvements to the touch features, likely carried through from the earlier version of a touchscreen specific OS mentioned previously. 

Gaming fans will be pleased to note a welcome revision of the previously cumbersome Windows 10 Xbox app. The app will be replaced by a new Game Pass app, to integrate Windows more directly with Microsoft’s gaming subscription service. Players will be able to directly buy, manage and access games available on the service or through its affiliates like Bethesda and EA. Auto HDR and better full and widescreen support will also be welcome quality-of-life changes for gamers everywhere.  

It can’t all be good news though, and Microsoft has been under a little fire for making the required specifications too high for even some fairly recent machines. The earliest compatible CPUs listed on Microsoft’s website are only from a couple of years ago, but this doesn’t mean older processors won’t work at all, Microsoft has only officially validated more recent hardware.  

There are also, for the technically minded, requirements for UEFI, Secure boot and TPM. UEFI and Secure boot might eliminate some older machines from being able to run the new operating system, but the TPM issue is more complicated. In short however, most prebuilt systems from around 2016 should have a Trusted Platform Module already installed, whereas motherboards used for DIY systems are less consistent but have been increasingly included as standard since around the same time.  

Users of older machines without some of these features might be able to exploit some workarounds to access Windows 11, but many will stick to the familiar territory of Windows 10. The more adventurous users might be finally tempted to switch to a lightweight Linux distribution, well known for keeping elderly PCs on life support for a few more years.  

Should your current machine fall short of Windows 11 however, Microsoft has already stated that it will continue to support and provide security updates for Windows 10 through until 2025. Most of the advertised changes at the moment appear to be welcome benefits to productivity and quality of life. Windows 11 is expected to arrive on your screens this October. 

If you want a hand checking that all your gear will be ready to go when it rolls around, or you want to find out what the best option for your organisation is, get in contact with Pearce IT today! 

Green IT = Cheaper IT

With a heatwave roasting the UK at the moment, people may have felt a stark reminder of the broader climate change affecting the planet. In an increasingly online and computer dependent world, a significant part of the changes needed to reduce our waste and power consumption must be felt by the IT sector. Tech companies are inarguably responsible for some contributing issues, from the energy expended extracting the raw materials, to the power we use to run machines on a daily basis.  

Many organisations in the IT space have begun to adopt ‘Green IT’ policies, with the aim of minimizing or eliminating the negative impact of IT operations on the environment. This could be attempting to switch to renewable power sources, offsetting carbon use through tree planting, or trying to increase the lifecycle of equipment.  

One of the most significant points of waste and pollution for the IT sector is the relatively short lifespan of the equipment used. An adage within the IT industry entitled ‘Moore’s Law’, named for the former Fairchild Semiconductor founder and later Intel CEO who thought it up, predicted that the number of semiconductors in an integrated circuit would double around every two years. In layman’s terms, the relative power of a computer would double in the same period, rendering machines produced just two years earlier obsolete. While Moore’s law is no longer realistically thought to apply at anywhere near the same rate to commercially available products, the industry has emphasised the importance of regular upgrades to consumers. Although, most daily computer users are unlikely to feel the benefit of regular, incremental upgrades outside of 3D graphics or other industry specific intensive tasks. Focusing consumer attention on upgrades rather than maintenance means a lot of machines have a lifespan of just a few short years and there are a phenomenal number of resources and energy spent on producing replacements.  

Companies like Apple have historically fought the ‘Right to Repair’ movement at every turn, only faltering slightly in the past couple of years. Recently the tech monolith started supplying repair outlets with parts, though some suspect this may only be an attempt to cut out the lucrative third-party parts industry they were growing increasingly jealous of. The EU have recently introduced legislation requiring manufacturers to facilitate the repair of their electrical goods for at least 10 years after coming to market. This will directly benefit consumers who wish to extend the lifespan of their equipment and hopefully reduce the colossal sum of resources used to produce new machines, as well as supporting a fast-growing circular economy of professional repair shops and second-hand markets.  

Here at Pearce IT, we’ve been dedicated to implementing Green IT policies for a long time. The telecoms section of our business managed to achieve carbon neutral status all the way back in 2012!  

One of the significant changes we’ve made to offset carbon is switching to electric vehicles. Though our traveling around might have been limited since the onset of the COVID-19 pandemic, electric vehicles still save a huge amount of carbon emissions through our day-to-day activities.  

If you’re interested in finding out more and want to know how you could offset your carbon footprint through more environmentally friendly IT practices, contact Pearce IT, call 01452 222000.

The fall in cost for telecoms

The price of telecommunications for businesses is falling.

Many people who have standalone landline systems have seen their prices drop in recent years. In 2017, data usage over fixed connections grew by 44%, while data use over mobile connections increased by 46%. However, despite the widespread adoption of superfast internet, 4G, and the launch of 5G telecommunications networks in more recent years, average monthly spending on phone and cable services has decreased over the last decade.

Why have telecoms become cheaper?

The mobile phone industry is an excellent example of how to describe certain fundamental supply and demand principles. It demonstrates, for example, how advanced technologies and increased production will lower prices - even as demand increases.

Back in the early 2010s, few people had smart phones - even fewer relied on mobile devices to conduct day-to-day online business. Since mobile usage and the need for 4G access wherever you are has become a necessity rather than a luxury, prices have dropped to reach demand.

We understand that you want to protect your business, and one way to do so is to keep your expenses as low as possible. We will help you reduce the cost of your messages without sacrificing accuracy or functionality.

To give a comparison example, back in 2015 when 4G first made its big debut in the UK, a large plan-only sim deal with 10GB would typically start at around £32. Compare that to current deals and you can now easily get 10x the data at a fraction of the cost.

Even the physical side of telecoms has become cheaper. While the latest flagship models of phones still cost a lot, large phone companies now offer budget versions of their phones and significantly decrease the price of last year’s flagship; allowing more people to keep up to date with technology and making buying or leasing work phones more viable than in earlier years.

Why your business should take advantage of cheaper telecoms.

Telecoms keep people together; whether it is allowing workers to connect to each other while working remotely or needing a system in place to allow clients to have a secure point of contact that upholds the professionalism of your company.

Without a good telecom system in place, you end up losing out on productivity and waste time through tracking down missed messages from clients and colleagues. The past year has shown us how important proper communication channels are within the workplace. With more companies opting for permanent at home working or flexible working – so not all employees in a traditional ‘one office’ setting - having a telecoms system upholds productivity and is the backbone of remote working.

If you are a long-standing business, it is possible that your telecoms agreement has not been updated in some time. Unfortunately, many people stuck on old plans will not be offered the latest deals and are missing out on these cheaper options. That is why it might be time for you to evaluate your current telecommunication systems and see if you could be saving money by upgrading to a new plan.

What Pearce IT can do for your telecoms.

Pearce Telecoms understands that you need more than just a decent internet connectivity, telephony connection, and network convergence. You must still be able to communicate with your clients and friends no matter where you are or what you need.

The modern business is never still. The business world is a fast-changing and fast-moving environment, and you will often need dependable connectivity on-the-go or in remote locations. Because of this we understand how important your telecoms are and that you want to ensure you have the best plan for your business at the best price. To keep your expenses as low as possible whilst retaining a high quality of product.

We will assist you in reducing the cost of your telecoms with our amazing sim plans and phone leasing contracts. Providing you with a variety of mobile packages to fit your needs and keep the teams chatting and open, no matter where they are.

Pearce Telecoms offers consultation and cost review services to ensure that you are having the right product and price with your money and company needs. We have dual sim and phone offers to accommodate any company size or need, offering limitless calls, emails, and data, ensuring that your employees are still linked. Whether you are after Apple of Android, we can provide you with leasing opportunities to outfit your workers with the hardware needed on a variety of contracts.

Get in touch with Pearce Telecoms today for a telecoms audit and to see what deals would suit you best, call us on 01452 222000.

Why should you care about your cyber security?

Cybercriminals are getting more advanced. From choosing their targets, to the tactics they use to attack various security systems, it’s easier than ever to fall victim to a cybercriminal’s activity.  

Social engineering is still by far the most successful form of cyber threat, with ransomware, phishing, and spyware being the most common entry points. Third-party and fourth-party suppliers that handle data and have weak cybersecurity policies are another prominent attack route, emphasising the importance of vendor risk management and third-party risk management. 

Cybersecurity is critical because it includes everything related to securing our confidential data, personal identifiable information (PII), protected health information (PHI), personal information, intellectual property, data, and governmental and business information systems from misuse and destruction by criminals and adversaries. 

How could cyber-attacks affect you? 

A lack of emphasis on cybersecurity will harm your company in a variety of ways, including: 

• Economic costs – intellectual property theft, business identity theft, trading chaos, and the cost of replacing broken systems. 

• Costs of reputation – consumer dissatisfaction, loss of existing and prospective buyers to rivals, and inadequate media attention. 

• Regulatory costs – because of GDPR and other data breach rules, the company can face regulatory penalties or punishments as a result of cybercrime. 

GDPR and other regulations have made cybersecurity unavoidable for companies across all sizes. Security issues threaten enterprises of all types on a daily basis and often make the front page, causing permanent reputational harm to the firms involved. 

How to protect against cyber threats: 

Two factor authentication: 

 Two-factor authentication (2FA) is an additional step added to the log-in phase, such as a code sent to your phone or a fingerprint scan, that helps verify your identity and prevents cybercriminals from accessing your private details. 

2FA is a subset of multi-factor authentication, which is an automated authentication mechanism that allows a person to verify their identity in several forms before being granted account access. Two-factor authentication gets its name from the fact that it needs a combination of two factors, whereas multi-factor authentication requires more. 

An ATM card is a clear example of two-factor authentication in the real world. To enter your account, you must not only physically display the card, but also type in your PIN. 

 2FA gives that extra sense of security – it’s just that much harder for someone to access your accounts illegitimately. 

Why do I need 2FA? 

 Passwords have traditionally been a poor form of protection on their own due to the sophisticated nature of hacking as well as the general frustration of password formation and usage. According to a Harris Poll, 78 percent of Generation Z uses the same password for different accounts, raising their potential risk if a thief figures out their passwords. Furthermore, almost 23 million accounts still use the password "123456." 

Adding an extra step to account entry makes it more difficult for hackers to access your personal information. If you apply a knowledge attribute to your bank account, a cybercriminal who knows your secret would be unable to enter the account until he or she has your phone when the authentication code is sent. 

In addition to this, it is easy to accidentally type your password into an illegitimate site, so even if your password is hard to guess there is still a chance someone could get their hands on it. Also, many large companies experience data leaks and breaches during which time your password information is vulnerable. So 2FA helps to protect your accounts between the time of the breach and you being notified to change your passwords. 

Antivirus protection: 

 Antivirus software is intended to track, deter, and react to malicious software in your device, such as viruses – it is an integral component of a successful protection policy. 

Antivirus programmes run in the background and scan any files you access, comparing it to suspected viruses and other forms of malware, helping you prevent them from infecting your computer. Device scans are also performed by the programme to ensure that no viruses are inactive on the server. If your antivirus programme detects a virus or other malware signature, it can interrupt the file from running and place it in quarantine, where it can either uninstall it automatically or you may opt to run it if you are sure it is a false warning. 

Antivirus security is critical for any company who wants to keep its data and operating infrastructure from being compromised. Antivirus software acts as a security guard at the entrance, blocking intruders from entering. Since prevention is much more successful than treatment, it is preferable to have a mechanism in place built to track and deter virus attacks rather than spending time and resources fixing them. 

If you need some more guidance on upping your cyber security and ways to protect yourself from cyber-attacks and cyber-crime, get in touch with Pearce IT today! 

Can IT be green?

Large companies are, indisputably, at the heart of many environmental issues and need to make big changes to their sustainability as soon as possible to help combat climate change. And many have already done so.  

But with so many large tech companies going green, shouldn’t smaller IT companies, like ours, follow suit? 

Pearce IT has, for a long time, been committed to being a sustainable and environmentally positive company: 

Our telecoms gained carbon neutral certified status back in 2012 

Our hosted services provide energy efficient IT options for our clients 

Tech is a large contributor to environmental issues, from energy usage to polluting waste and manufacturing techniques.  

So how can tech companies improve and go green? 

One major way that large companies can reduce their carbon footprint is to offset it with positive actions, such as planting trees or making the big switch to green energy.  Renewable energy is, of course, the ideal way to reduce the carbon footprint of any company and the goal that we should all be striving towards. 

Here at Pearce IT, one of the ways we reduce our carbon footprint is by using electric vehicles for all of our customer visits. Before lockdown, we were on the road a lot, visiting clients, going to meetings etc.. Even now that we are limiting our in-person interactions to help prevent the spread of COVID-19, the amount of carbon emissions that we save by using electric cars over diesel or petrol is significant and helps to balance out our company’s carbon footprint.  

Whether you have already made steps to reduce your carbon footprint or not, there is always more we can be doing.  

If you’re interested in finding out how you could cut down on your emissions through effective and more environmentally friendly IT solutions, get in touch with Pearce IT today! 

Hosted Desktops - Keeping your Team Connected

With restrictions and guidelines in a state of constant fluctuation, figuring out the most appropriate IT solution to use for your business can be difficult. Trying to accommodate staff working from home, along with essential work that must be carried out in-house, can cause issues in a business’ workflow as people manually transfer data between various laptops, PCs and tablets.  

An all-inclusive cloud system to keep your employees connected wherever they are and allowing for a quick and easy transition to home working in the event of future lockdowns is an ideal solution. 

What are the benefits of a hosted desktop, cloud solution? 

The facilitation of agile working solutions is a large benefit of the deployment of a hosted desktop solution. It not only allows employees to be versatile when they work, but it also makes it easier for situations where location flexibility is required, for example – working with a phone, tablet or laptop whilst out of the home or office. 

An increase in productivity can often be seen with the implementation of a good, hosted desktop service. Users spend less time sharing files between devices and machines, as well as having automated back-up processes for their files, which frees up more time for important work. 

With more and more companies opting to make the switch to working from home permanent, rather than in-office work, they are not necessarily providing a dedicated desk for individual employees anymore. A hosted desktop solution would allow your organisation to utilise hot-desking, enabling staff to remain linked to their own desktop wherever they log in, with everything they need and are familiar with at their disposal. 

The benefit of a desktop hosted solution is that it is optimised to work with any computer. This makes the investment in a desktop hosted solution less of a risk, as it will remain in place regardless of any future changes in IT hardware and will continue to work efficiently and can easily be developed in-line with your business’ growth. 

You can be assured of the best data security precautions. 

Some people are worried about not having their data on a physical machine that they have access to. The idea of entrusting all of their data to the cloud is daunting and they have concerns over data breaches and cyber security. 

A hosted desktop provides you with a user-specific desktop that is freely available anywhere you need it. Only UK data centres are used to host the hosted desktops. 

You can rest assured that your data is in safe hands as security is the number one priority for the data centres that are used and, with disaster recovery and business continuity built into our solution, you can be sure that your desktop will remain fully accessible wherever you are. 

Also, as those of us in the IT industry know full well, a vast amount of security or data issues are not malicious and can be put down to simple user error. So, on top of other security measures put in place, our hosted desktop comes with 365 days of backups that you can restore your data back to, should you accidentally delete those important files. 

Is a hosted desktop solution worth investing in? 

Many people are concerned about the cost of using hosted desktop services, particularly those with small businesses. It is often assumed that hosted desktops worth it only when you are purchasing the system for tens to hundreds of users. 

On the contrary, not only is getting a Pearce IT Secure Desktop flexible in price and can be installed from as little as 3 users, but it is also easy to manage and upgrade, keeping your hosted desktop running fast, no matter it’s age. 

For both hardware and software, hosted desktop solutions provide extra security. You are protected from data breaches when work phones, tablets or laptops are lost during commutes or onsite working, as physical data is not being stored directly on the device. Backed up and stored data on hosted desktop solutions are protected by more advanced security measures than most in-house systems might have. A Pearce IT Secure Desktop is a cost-effective solution to provide your staff with flexible working, whether they are working from home, the office, on site or from any other location. For users, a Pearce IT Secure Desktop is almost indistinguishable from a local desktop on their computer. In fact, the only real difference to a local desktop is that any data accessed or stored by the user is done so via the hosting platform rather than the device itself. 

If you’re interested in learning more about the Pearce IT Secure Desktop and how it could benefit you and your business, get in touch! 

Reviewing Your Strategy; Single-Provider-Solutions Keep it Simple and Less Costly

Pearce IT have all your services in one place

Outsourcing is a staple of the modern age and means that you can make potential savings of both time and money. Perhaps your business is accredited and needs to use a proprietary platform, you may be expanding and need specialist staff, or you may need specialist hardware or software and cannot absorb the expense of training or employing a specialist staff member. Outsourcing can help you in all these circumstances, but when you’re dealing with multiple service providers things can get a little tricky to manage.

The same is true when you’re running a business with a digital infrastructure. You need things to run smoothly to ensure that your clients get the benefits of your cutting-edge offering, but misbehaving platforms or hardware can mean that your business runs like it’s the 1990’s until the issues are ironed-out. How long this takes can depend on how many different providers you must contact.

With Pearce IT, if you need help, or if there is a problem with your service you get a single number to dial. We offer all the software and hardware services of a traditional MSP, as well as providing complete networking and telecoms solutions. Our support team is the only point of contact you will ever need, and in addition, you will only receive a single bill, which is always a win for your accounts team.

Our one-stop solutions take the hassle and cost of juggling multiple suppliers out of the equation, and provides you with a fully functional, virtual IT department to ensure that your company is maintained, stable, and protected, proactively adopting established and new technologies to help streamline your business.

What our one-stop solution means for you

We cannot stress enough the main benefit of an IT review and one-stop solution from Pearce IT; that all services come from one company, with one point of contact. Here are some examples of the services that you can expect to receive from Pearce IT.

Email and Productivity

A full solution from Pearce IT is all about boosting your productivity, delivering reliability, and ensuring compatibility. As a Microsoft Silver Partner of many years, we are experts when it comes to migrating your business to the cloud, and provide top-notch ongoing support, both on-site and remotely once you’ve been migrated.

We can offer scalable Office 365 deployments and migrations, from small business packages of a few email addresses and office applications, all the way through to hosting fully virtualised servers in Azure, with hundreds of users collaborating via Teams and SharePoint on desktop, laptop, and mobile devices.

We’re even able to provide fully customisable Email Signatures that work with smartphones and tablets.

High Availability

The modern workplace is dynamic; working from home and then taking it everywhere with you is the new normal. Pearce IT deliver fully mobile, always-on solutions for you and your business. Cloud based desktop services enable you to access your data from anywhere with an internet connection, and as we provide VOIP (Voice Over Internet Protocol), mobile telecoms, and 4G data services, this could be everywhere you go.

Store your data in online locations that are always available and can upload and download your data as fast as your connection allows. You can also work collaboratively on documents stored in cloud locations whilst on the move, as apps for mobile devices are fully supported.

Business Continuity

Reinforcing your systems’ durability and preparing for the worst is essential for anyone doing business in the current climate, and we can offer a range of solutions to make sure that if the worst does happen, such as an irreparable malware or ransomware infection, your data is safe, and your business can continue operating. Our services include online backup to make sure that your important data is backed up to a secure online location, or a secure drive on-site. You can also backup your entire Office 365 Tenancy, including emails, Teams chat and files, and SharePoint document libraries. Recovery is near-instant and highly granular; you can recover individual files or entire document libraries and user mailboxes, so you can keep your business running no matter how hard it gets knocked, and you can get back up and running with just a phone call to us.

Security

With many employees finding themselves having to work from home, or using mobile internet away from the office, the need for keeping data secure is greater than ever. The team at Pearce IT can assess your working from home arrangements as part of an overall strategy review, and suggest solutions to plug any potential holes in your teams’ working from home setup. The most basic and first line of defence for any device that needs to be secured is an antivirus and internet security suite Our team recommends and uses ESET Antivirus and Security, which is a market-leading security suite with many features to keep your machine clear of nasties, and your data out of the hands of criminals. We also offer drive encryption for those that need to guarantee data security in the event of lost or stolen equipment. This disk encryption service protects your business communications and files with an extra level of unbreakable security.

Speaking of communications, the most likely place you will encounter threats to your system and data security is through your email, and we can secure your organisation’s inboxes with Spam Titan,

a business-grade Spam and threat filter, that proactively checks your incoming mail for threats – even zero-day threats – without compromising mail flow.

VOIP and Telecoms

Voice Over Internet Protocol is the process of sending voice data between devices and is now how most telephone conversations happen in the workplace. VOIP has all the advantages of traditional telephone communications with all the advantages that come from communicating over the internet. If you need to work on site, at home, or if you need to relocate to new premises, you also own your number which moves with you. You can easily unplug VOIP handsets, plug them in at another location and carry on, same number, same functionality.

An amazing feature of VOIP is that your voicemails are sent to a selected email mailbox as a playable audio file. Much less hassle than trying to keep track of voicemails through a phone system, and it also makes sharing voicemails between colleagues easier. A further benefit of VOIP’s fully digital nature is that it can be monitored in the cloud, meaning that you take control of who is answering calls, where they are going and gives you the power to set your calls to follow you to your smartphone or an alternate number in case of network or power failure. VOIP packages can also be deployed without needing additional hardware, as laptops, desktops, and existing mobile devices can all function as VOIP devices.

If needed, we can also update your businesses mobile telephony estate with the latest iPhones, available on lease, and we also offer reasonably priced but extremely functional Android devices. All our mobile phones come with SIM deals that carry unlimited calls and texts to UK standard numbers.

Internet Access

One of the main ways that we can ensure that your business will only need one point of contact for your technical needs is ensuring that we can provide you with your telecoms infrastructure in addition to all the above services. We offer standard broadband and Fibre connections (to the cabinet and to the premises, dependant on availability) all the way up to leased-line fibre connections at speeds of up to 1Gb/s upload/download, so any size or type of business is catered for.

We also offer our Broadband-in-a-Box 4G data service, with a truly unlimited data SIM, through a true 4G router, allowing typical business router functionality, such as multiple SSID’s and traffic management. This is great for businesses that are in broadband-isolated areas but require a relatively fast connection.

We also provide our customers with the benefit of a UK helpdesk for all their support needs and a service that will not slow down during peak times, with a business grade link. It really is simpler to have all your telecoms services coming from one supplier. That is why we are excited to be offering broadband connectivity services, so you can benefit from having a single point of contact.

IT Hardware supplies

We offer all manner of IT hardware, from pre-installed Servers, PC’s (laptop or desktop) and Apple Mac’s, to peripherals, accessories, and mobile tablet devices. Normally, with an office full of IT hardware, or systems in multiple locations, it can be taxing to figure out where everything is from, and who to speak to if something is not working properly. With Pearce IT, you will have a single company to call and a single invoice to pay, allowing you more time to run your business.

IT Consultancy services

We offer advice on GDPR compliance, Disaster Recovery and Strategic IT planning. In addition, we can offer audits and certification for security standards such as Cyber Essentials.

IT hardware, from pre-installed Servers, PC’s (laptop or desktop) and Apple Macs, to peripherals, accessories, and mobile devices.

All that in one place?!

It really is possible to get everything you need to run the digital side of your business from one supplier, and the benefits of doing so are clear: lower combined pricing, a single point of contact, a single invoice per month, and a single, proactive eye overseeing all your services.

If you need a review of your business IT, and you feel that your services are spread out, then Pearce IT can help you by comprehensively reviewing and consolidating your services into one supplier, with one bill, and one number to call. Get in touch for a chat

Where will you be working this Christmas?

I’ve set up my staff to work remotely using company phones and IT equipment, but is it working efficiently? 

Under the current circumstances, remote working has become the norm for any industry that is able to accommodate their employees working from home.  

But, is your business working as efficiently as possible this way? 

Before the Christmas period hits, when most people will be wanting to spend as much time with their families as possible, now would be a good time to consider prioritising your business’s ability to streamline the remote working processes through technology. 

But won’t that cost me more money? 

Perhaps you’ve already made a large investment in your IT facilities to enable your staff to work remotely and are unsure if you want to, or even can, commit you and your business to even more costs just to improve its efficiency. 

Yes, increasing efficiency using technology can sometimes come with an increase in costs, but no, those costs don’t have to be steep and can even, potentially, save you money in the long run. 

By implementing and utilising next generation technology you can improve your systems and the efficiency of your business without breaking the bank. 

Ok, I’m paying attention – how can I do this without spending too much money? 

VOIP – Voice Over Internet Protocol. 

With a VOIP telephony system you can utilise the internet connections that your remote workers use to make and receive telephone calls for your business. Not only that but the number that you use for your VOIP system belongs to you and your business, and you can take it wherever you go – meaning it is not limited to use by any specific phone or location and can be moved whenever needed. Should you or a worker move location for the Christmas period, all you would need to do is take the phone, laptop or equipment used for making and receiving calls from its current location to the new one, reconnect it to a working internet connection and it’s back up and running and working from the same business phone number it was previously using. 

That sounds a lot like a normal mobile phone… 

Yes, it does. But, if your mobile phone loses connection, that’s it – no more phone calls. 

With VOIP telephony systems you benefit from business continuity. If the device you would normally use to make and receive calls suddenly loses its internet connection, you don’t suddenly lose your inbound calls – they follow you to any other device that you have that is enabled to use your business’s VOIP service. One of your workers’ internet develops a fault and goes down for part of the day? No problem, the VOIP service diverts to another workers system instead or to the workers mobile phone using the network providers internet connection. 

On top of this, you choose the type of number you want to use for your business, whether that is a non-geographical number or a regional number for satellite offices, and that number stays with you, wherever you go. 

Sounds great but what if I need to make any changes, add or remove workers for example? 

With VOIP, you can control it all from the cloud. VOIP technology has the ability to change and scale in line with your business. By utilising cloud technology you can install and control everything you need to from the cloud, allowing you to decide and control where your calls go, who answers them and, in the event of internet or power failure, you can set your calls to follow you to your mobile or an alternative number. You can upsize or downsize your system with no disruption to your business. 

Alright, but what if we’re closed for part of the Christmas period or have reduced numbers of staff? Won’t our customers get frustrated if their calls aren’t answered? 

They probably would, if that was the case. 

But with VOIP telephony systems, you can set a voicemail answer phone service for when you aren’t open or don’t want to receive phone calls. You can customise the time that it turns on and off too, so you can set it to come on at certain times of the day – between 5pm and 8am for example. You can relax, safe in the knowledge that at the end of the working day, your phone calls are being taken care of, allowing you to get on with socialising with your family and friends and enjoying your Christmas evenings. 

VOIPs answerphone service also automatically sends any messages it receives directly to your email address, allowing you to listen to them at a time that is convenient for you, wherever you are. 

Ok, that sounds quite impressive actually, but what if I run an ‘Out of Hours’ service, won’t I have to have a completely separate number and system to run that on? 

Not at all. With VOIP you can implement an auto attendant to answer, which will provide your customer with an option to ‘Press 1 for Out of Hours service’ for example, which, when selected, will automatically redirect the call to a designated mobile or number of your choice. 

So, if you offer an emergency service for customers over the Christmas period, you can simply enable that feature and any customers calling in while your ‘remote office’ is closed and select the out of hours service option will ring through to whichever mobile or number you have selected as the ‘on-call’ number. If they don’t select that service they are still able to leave a voicemail that you can listen and respond to at your own convenience via your email address. 

Meaning you do not have to miss a single business opportunity, even though you are closed for the Christmas period. 

This all sounds fantastic! But it also sounds expensive… 

It really isn’t as expensive as you’d think! 

A VOIP phone system can cost as little as just £13.49 per month – with unlimited land line calls (01/02 numbers) included along with free site-to-site calls, should you or your workers need to speak to one another over the system, so your phone bills won’t run away from you. 

You receive efficient call handling, call forwarding, time-of-day rerouting and voicemail services all included in your package as standard. Any business, no matter its size, can make use of the same features and functionality (e.g. voicemail, music on hold, hunt groups) all of which were once the exclusive preserve of larger corporations. 

And, want to know the best part? All of this can often be set-up and running, including the allocation of the phone number, in just 48 hours! 

Get your business set up with a VOIP telephony system in the lead up to the holiday period so that your business can run more efficiently this Christmas and you don’t miss a single lead or business opportunity while your ‘remote office’ is closed. 

For more details give us a call on 01452 222 000 and we’ll ensure you keep in contact with your customers this Christmas and well into the new year! 

Lockdown 2.0 is nearly over, hopefully...

Did it affect your business as much as the first lockdown?  

Were you as well prepared this time around? 

What can you do to ensure that, should another lockdown come into effect, you can continue to work effectively; transitioning seamlessly from the office to working from home? 

There are a few things that you can put into place, through the use of simple and cost-effective technology, to ensure that you can quickly implement the necessary measures for another lockdown without it impacting your business significantly. 

Here’s how: 

Hosted Desktop: 

You can implement a hosted desktop for each user within your business - meaning that wherever you are and whatever device you are using to access your login, your desktop will look exactly the same, with everything in the same place across all the devices that you could use.  

You could have the latest version of Microsoft Office, your e-mail, your spreadsheets and your Microsoft Teams discussions, available and accessible on every device you use – fully backed up to the cloud. And what’s more? You can have all of that for less than the cost of a cup of coffee a day for each user! 

E-mail: 

Email is one of the most important tools for any business and you don’t want to risk missing that very important email, just because you’re out of the office or onsite with another customer, do you? 

Email is like a jigsaw; there are many pieces of information within an email that can be scattered around and it’s not until you, or your software, put all of the pieces together in the same place and in the right order, that it begins to make sense. 

It’s great being able to access your email on your phone! But can you see your sent items, contacts and calendar too? All in one place? 

By using Microsoft’s Online Exchange (Office 365) you can both have your cake, and eat it! 

Online File Access: 

What about your need to access your business’s files and programs that it has stored on the server in the office? There’s little point in working from home if you or your employees can’t access the important documents they need to do their job! 

At Pearce IT we can provide you with our Cloud service - ensuring that not only are your PC’s and Servers backed up as often as you require them to be, but that you also have access to them via a web browser. By making them available to you whenever you need access to them via a web browser, it means that all of the files, documents and folders stored on your PC’s and servers are able to be viewed and edited on almost any device, at any given time. 

And, with our Briefcase option, you can also have all of your files on all of your devices synchronised locally on PC’s and Macs; giving you offline access to essential documentation you need whilst out and about. 

VOIP: 

Voice Over Internet Protocol.  

Sometimes, even though we converse with lots of people via the internet and on our phones using e-mail, text and chat functions, it is nice to hear another human being on the end of the line, have a discussion with them and get business done. 

VOIP telephony technology has come a long way in just a few years and, with the latest technology, we can make and receive calls just by taking our phone with us, wherever we go, and ensuring it has access to an active internet connection. 

With a VOIP system installed you can call your clients using your business’s telephone number, and using the free call allowance that you’ve already paid for, as if you’d never left the office! 

There are a number of packages available for phones that include unlimited calls and even cheap overseas calls. 

Remote Access: 

To some, using cloud-based systems can be a daunting prospect – it is a fairly recent concept to be taken up by mainstream businesses, after all – and, while it is as safe a place as any to store your companies documents and data, you may just need, or prefer, access to a bespoke application or service that runs only on your desktop in the office. 

At Pearce IT we can create a VPN (Virtual Private Network) by joining your remote device (i.e. your laptop, tablet or home PC) to your corporate network, enabling you to connect to your office resources, safely and securely, without the use of cloud technology. 

These are just a few ways that Pearce IT can help your business run as usual. Give us a ring today to find out what your options are.