A recent emerging technology in the IT industry is the increasing use of artificial intelligence (AI). For the past few decades, competent, reliable AI has only been a figment of science fiction, but with the recent release of ChatGPT, a model launched by OpenAI in November of 2022, AI has suddenly become much more powerful and accessible to everyone.
The launch of ChatGPT has the potential to revolutionise a vast range of industries by improving productivity. One such example of a way in which ChatGPT can support a business is through customer support. Many companies including Nike and eBay have deployed AI-enabled chatbots to improve the customer experience by instantly answering frequently asked questions in easy-to-understand terms. Using AI in this way can help companies reduce costs and provide a more consistent customer experience especially in industries such as financial services and e-commerce.
However, many people are concerned about industries' increasing reliance on AI models such as ChatGPT. One such reason for this is that it may put many people out of jobs that can easily be allocated to ChatGPT and completed far more effectively and efficiently than a human ever could.
Another major point of concern in the IT industry particularly is how AI could be used in harmful ways. For example, programming them with bias to produce harmful, deceptive or misinformative content.
There are also significant concerns about potential cybersecurity threats that are posed by these technologies, as attackers could potentially exploit weaknesses in security systems using AI.
One of the biggest risks associated with ChatGPT is the exposure of sensitive information. ChatGPT is trained on vast amounts of data, including proprietary information, personal identifiable information (PII), and intellectual property. Once this information is inputted into the system, it becomes part of its knowledge bank and could potentially appear in other people’s answers.
To minimise these risks, companies must implement strong security protocols and guidelines for the use of ChatGPT at work. This includes clearly defining what types of information can and cannot be inputted into the system, ensuring that all data is encrypted both in transit and at rest, and limiting access to the technology to only those who need it.
As technologies such as ChatGPT continue to advance and improve in efficiency every day, it is important to consider the potential risks and take proactive steps such as extensive testing and guidelines to ensure that new technology is developed and used in a safe and ethical manner, to enable us to reap the benefits of AI, while staying wary of potential threats.
What do you think about the new emergence of Chat GPT and OpenAI?
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